Refund policy

Return & Refund Policy – Kidments

Last Updated: [April 30, 2025]

At Kidments, your satisfaction is our priority. We strive to offer high-quality kids’ products and a seamless shopping experience. If for any reason you are not satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or incorrect.
  • The item is unused, unwashed, and in its original packaging.
  • You contact us within 7 days of receiving your order.

Note: We do not accept returns for items that are used, damaged due to misuse, or fall under "non-returnable" categories such as undergarments, feeding accessories, or customized products.

2. Return Process

To initiate a return, please:

  • Email us at support@kidments.pk or WhatsApp at [Your Number] with your Order ID and reason for return.
  • Share clear photos of the product showing the issue, if applicable.
  • Our team will review and respond within 24–48 hours.

If approved, you will be guided on how to send the item back. Return shipping charges are:

  • Free if the error is on our side (wrong item).

3. Refunds

Refunds are processed:

  • Once we receive and inspect the returned item.
  • Refunds can be made via bank transfer, Easypaisa/JazzCash, or store credit (based on your preference).
  • Processing time:Β 7-14 business days after approval.

4. Exchanges

We allow size or product exchanges, subject to availability. Exchange requests must also meet our return eligibility conditions.

5. Non-Returnable Items

The following cannot be returned:

  • Items marked final sale.
  • Undergarments, pacifiers, feeding bottles, and other hygiene-sensitive items.
  • Products that are used or not in original condition.

6. Cancellation Policy

Orders can be canceled before they are shipped. Once dispatched, cancellation is not possibleβ€”you must go through the return process.

Islamic Values in Trade

At Kidments, we are committed to conducting our business in line with the teachings of our beloved Prophet Muhammad (ο·Ί), who emphasized honesty, kindness, and fairness in trade.

β€œThe seller and the buyer have the right to keep or return the goods as long as they have not parted or until they part; and if both spoke the truth and described the goods accurately, they would be blessed in their transaction, and if they told lies or hid something, the blessings of their transaction would be lost.”
β€” Sahih al-Bukhari, Hadith 2079

We believe in serving our customers with integrity and ensuring that each transaction is built on mutual trust. This is why our return policy is designed to protect your rights while maintaining business fairness.

Contact Us

For any questions or concerns, feel free to reach out: πŸ“§ Email: support@kidments.com
πŸ“ž WhatsApp: +923706989789
πŸ“ Address: πŸ“Nai Abadi DK Malyaran, Islamabad